Terms and conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE since both use of this site as well as all sale of products and services offered on this site are subject to the legal terms and conditions outlined below (collectively, the “Terms and Conditions”).
Orders and Contract
Your order for goods is accepted and a contract is formed between HugoStyle and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by HugoStyle, nor at the point in time that you receive an email from HugoStyle acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by HugoStyle, or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons, we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, HugoStyle shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you. Purchases from HugoStyle including transactions on your PlayStation will be charged the day the goods are despatched
Hugostyle will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, Hugostyle will not be responsible for any delays in delivery which are beyond its control. Where delivery is delayed, Hugostyle will notify you as soon as possible.
Cancelling your order
Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.
We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. Additional Delivery Charges: DPD Precise Delivery charges will not be refunded if you cancel or return your order.
Your delivery address
You can have up to 5 alternative delivery addresses on your HugoStyle Account. Delivery to an alternate address is not available during a Sale period. We reserve the right to refuse a delivery to an alternative address. If delivering to an alternative address, you may be required to pay in part or full by credit or debit card for your purchase and the card must be registered to your HugoStyle Account address. Applies to residential addresses only.
Send to a friend
service allows orders to be delivered to the account address as well as up to 5 other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account' and selecting the ‘Delivery Address' option. You must sign into your HugoStyle Account with your password to use this feature. (Unfortunately we are unable to deliver to workplace addresses). After the new address details have been entered we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). We will not take any payment from the card and the information will not be stored by us, it is simply used as a security check. Once you have completed this step you can start delivering items to an alternative address. To enable us to deliver to a different address to your ‘Account Address' on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address.
Free Delivery offers
Free delivery offers are subject to availability. Free delivery and other offer codes remain the property of HugoStyle, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer.
Returns & Refunds
Returns Via Courier
You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. For all the details see EXCEPTIONS TO THE RETURNS POLICY section. Most returns collected by HugoStyle from your home are charged at 3$ per collection. This charge is applied per collection even if you return multiple orders via one courier collection. If you paid for the order by credit/debit card, any charges will be deducted from your refund.
Exceptions to the returns policy
The following exceptions apply to our returns policy. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.
Ways to pay
We accept all major credit and debit cards
The taking of payment from you by HugoStyle under any of the means set out below or in accordance with a HugoStyle Account does not indicate that a contract has been formed between you and HugoStyle. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by HugoStyle.
You can place an order and pay using the following methods:
- Major debit and credit cards:
These terms and conditions set out the basis on which you can use our website and place orders for items from HugoStyle. By ordering goods from HugoStyle you are deemed to have understood and accepted these terms. The supplier of the goods featured is HugoStyle. We may contact you for market research purposes.
Your use of this site in any manner, including browsing or making a purchase, constitutes your acknowledgement that you have read the Terms and Conditions and that you agree to follow and be bound by them. HugoStyle reserves the right to modify or change the Terms and Conditions at any time without prior notice to you. Your continued use of the website signifies your acceptance of such revised Terms and Conditions.
This website is provided "as is" and is accessed and used by you at your own risk. Although reasonable efforts are used to ensure that the website is current and contains no errors or inaccuracies, Hugostyle makes no representations, warranties or guarantees that the information, content or materials included in this website will be error-free or completely accurate or current at all times, or at any time.
UK, EU and Jersey. The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in Canadian dollars.
Colour of reproduction
HugoStyle has taken great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
This information is supplied in English only and we will continue to communicate in this way during your agreement with us.
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